Free shipping on all orders over 45 €! | Tel. No 050-3577727
Kuuloasi online store, business ID: 2868192-8, address: Harakantie 18; sells products to businesses and adult individuals in the EU. These terms and conditions apply to orders placed in our online shop and to similar deliveries.
These terms and conditions are valid from 21.12.2017. We may unilaterally change our terms of delivery from time to time, so please check our terms of delivery each time you order products from our online store.
The characteristics and prices of the products in the online shop are shown in the product description of each product. We reserve the right to change prices and delivery charges, so please check the prices in your shopping cart before placing an order. The prices of the products , which will be indicated in the shopping cart and in the order confirmation.
Any delivery costs that may be charged for an order depend on the product itself (e.g. weight, packaging) and the delivery method chosen and are automatically added to the total amount of the order. You can see the delivery charges (if any) that will be applied to your order in your shopping cart before you accept the order.
You can order products on our online shop website by adding them to your shopping cart, confirming your order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. You understand that your order, once accepted and confirmed by us, is binding, except to the extent that the right of withdrawal is mentioned below, and creates a contract with these terms of delivery between us.
You can pay for your order using the payment methods described in the online shop and available in the shopping cart.
After a successful order, an order confirmation email will be sent to your email address, so please provide your email address when you place your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order.
Our most common delivery times to the EU are one day, depending on the order and delivery method. More specific times will be indicated in the product options.
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods or the last delivery or, in the case of regular deliveries, the first delivery.
Cancellation notice must be made clearly, for example by using our cancellation form, by sending us an email below or by sending us a written notice with the returned goods.
The right of withdrawal applies only and accordingly, the products to be returned must be in their original packaging, unused and well packed for return. If the returned product has been used in breach of the buyer's statutory duty of care, the company is entitled to claim a reduction in value up to the full price of the product plus return costs.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice is given to our Returns Address below. If necessary, the person returning the goods must prove that they were returned within the time limit, for example by means of a return receipt. The returning party must pay the costs of the return. These costs will not be refunded to the returning party.
When returning a delivered order, please include your name and contact details and your account number for a refund.
We will refund the money you have paid for the order without delay in accordance with consumer protection law.
Our return address:
Listen to your online store
Harakantie 18 A
02650 Espoo
Finland
Please check the delivery as soon as you receive it. If the product is lost or damaged in transit, or otherwise does not match your order or is faulty, please notify our Customer Service department as soon as possible and within 14 days at the latest, and we will agree how to rectify the fault. In consumer transactions, we comply with the mandatory consumer protection law provisions on liability for defects.
Our staff will help you with any questions you may have about your order. Please contact us, either by email or telephone:
info@kuuloasi.fi
+358503577727
Riku Eerikkilä asuntosijoitus Oy is not liable for any indirect or direct damage or any other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision of the Consumer Protection Act or other mandatory law has provided otherwise with respect to the damage in question.
We aim to resolve any disputes regarding your order by agreement in the first instance, so please contact our Customer Service team in the first instance to settle the matter.
If a dispute over a commercial contract cannot be resolved by negotiation between the parties, the consumer can take the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service of the Local Register Offices (www.kuluttajaneuvonta.fi).
