{"id":904,"date":"2026-01-12T09:39:26","date_gmt":"2026-01-12T09:39:26","guid":{"rendered":"https:\/\/kuuloasi.fi\/?page_id=904"},"modified":"2026-01-14T10:16:45","modified_gmt":"2026-01-14T10:16:45","slug":"ukk","status":"publish","type":"page","link":"https:\/\/kuuloasi.fi\/en\/ukk\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to our Frequently Asked Questions page! Here you will find answers to the most common questions our customers ask. We have compiled the most important information about orders, deliveries, payment methods and other services we offer. If you can't find the answer you're looking for, you can always contact our customer service team. We're here to help!<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Is it possible to get advice on choosing the right spare part? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We will be happy to help you choose the right batteries, spare parts and other products by calling 050 375 7727 or emailing info@kuuloasi.fi. You can also find information on product selection on the product and category pages and Retrieved from<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My hearing aid is not working properly, should I buy a new one? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is important to understand the importance of maintenance and cleaning to ensure that your hearing aids perform at their best. It will help extend the life of your hearing aids and you won't necessarily have to buy a new one. However, we also recommend that you show the hearing aid to a specialist, such as your ear specialist, who can assess the technical performance of the device.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do your products have a guarantee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, our products come with a full satisfaction guarantee. If you are not satisfied with the product you have purchased, you can return it to us. We want to make sure you are completely satisfied with your purchase and your shopping experience.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do if the product I receive is faulty or incorrect? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please contact our customer service immediately so that we can arrange for a replacement or refund to be sent.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is your hearing a Finnish online store <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, Kuuloasi is a fully Finnish online store. Our customer service is based in Finland, and we ship our products from Espoo. Our owners are also 100% Finnish, so you can be sure that you are supporting a Finnish company when you shop with us.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I get a discount code? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Occasionally we have discount codes in place. We send them out with your order, as well as announcing them on our social media channels.<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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To order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Which payment methods are accepted? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We accept a wide range of payment methods through Paytrail. The following payment options are available to you:<\/p>

- Online banking fees:<\/strong>\u00a0Nordea, Osuuspankki, S\u00e4\u00e4st\u00f6pankki, Oma S\u00e4\u00e4st\u00f6pankki, Aktia, \u00c5landsbanken, Danske Bank, S-Pankki, Handelsbanken, POP Bank.
- Card payments:<\/strong>\u00a0Visa, MasterCard, American Express.
- Mobile payments:<\/strong>\u00a0MobilePay, Pivo, Siirto, Apple Pay.
- Invoice and instalment payments:<\/strong>\u00a0OP Account Credit, OP Bill, Alisa Business Bill, Walley.
- International payments:<\/strong>\u00a0PayPal.<\/p>

These options allow you to choose the most suitable and secure payment method for you.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long will delivery take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our delivery time varies slightly depending on the processing time of your order and the delivery times of the Post Office. We send all orders by letter, and according to the delivery time given by the Post Office, ordinary letters and cards are usually delivered domestically within 4 working days. We always aim to pack and dispatch products no later than the next working day after receiving your order, so you can expect to receive your order within around 5 working days.<\/p>

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Please note that Post's delivery dates vary from region to region. Different delivery methods are used in different regions, such as light Tuesday and Thursday delivery and daytime delivery. Universal service items are distributed in accordance with the Postal Act, including, if necessary, on days other than the normal delivery days.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I track my subscription? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unfortunately, we are unable to offer order tracking for most shipments, as we send all orders as a rule by postal mail, which cannot be tracked. However, sometimes we do send orders as a parcel, in which case we add a tracking code to the order. If your order has been sent as a parcel, you can find the tracking code by logging into the \u201dMy Orders\u201d page of our online shop. If you have any questions about the status of your order, you can always contact our customer service team.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I return a product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you want to return a product, you can always do so if you are not satisfied with the product or it is not suitable for you. Send the product you want to return to us at the following address:<\/p>

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Listen to your online store\u00a0\u00a0
Harakantie 18 A\u00a0\u00a0
02650 Espoo<\/p>

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We also ask you to contact our customer service team to help with the return process and ensure a smooth handling. You can reach our customer service team by phone at 050-357 7727 or by email at info@kuuloasi.fi. Our customer service is open on weekdays from 9am to 2pm.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change or cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you wish to change or cancel your order, please contact us as soon as possible. If your order has not been sent, we can make the necessary changes or cancel the order.<\/p>

You can contact our customer service by phone on 050-357 7727 or by email at info@kuuloasi.fi. Our customer service is open on weekdays from 9 am to 2 pm.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need to register when I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Registration is not mandatory, but we recommend it so that you can check the status of your order and save your order details for future orders.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I update my delivery address? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can update your delivery address by logging into your account and editing your address details. If you have already placed an order, please contact our customer service team as soon as possible.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do I do if I forget my password? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Click on the \u201dForgot your password?\u201d link on the login page and follow the instructions to create a new password.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I contact your customer service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact our customer service on weekdays from 9 a.m. to 2 p.m. You can reach us by phone at 050-357 7727 or by email at info@kuuloasi.fi. We are here to help and answer all your questions!<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

UKK Tervetuloa Usein Kysytyt Kysymykset -sivullemme! T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t vastaukset yleisimpiin kysymyksiin, joita asiakkaamme esitt\u00e4v\u00e4t. Olemme koonneet t\u00e4rkeimm\u00e4t tiedot tilauksista, toimituksista, maksutavoista ja muista palveluistamme. Jos et l\u00f6yd\u00e4 etsim\u00e4\u00e4si vastausta, voit aina ottaa yhteytt\u00e4 asiakaspalveluumme. Olemme t\u00e4\u00e4ll\u00e4 auttamassa! Tuotteet Onko mahdollista saada neuvontaa oikean varaosan valitsemisessa? Neuvomme mielell\u00e4mme teit\u00e4 oikeiden paristojen, varaosien ja muiden tuotteiden valitsemisessa […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-904","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUKK - kuuloasi.fi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kuuloasi.fi\/en\/ukk\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UKK - kuuloasi.fi\" \/>\n<meta property=\"og:description\" content=\"UKK Tervetuloa Usein Kysytyt Kysymykset -sivullemme! T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t vastaukset yleisimpiin kysymyksiin, joita asiakkaamme esitt\u00e4v\u00e4t. Olemme koonneet t\u00e4rkeimm\u00e4t tiedot tilauksista, toimituksista, maksutavoista ja muista palveluistamme. Jos et l\u00f6yd\u00e4 etsim\u00e4\u00e4si vastausta, voit aina ottaa yhteytt\u00e4 asiakaspalveluumme. Olemme t\u00e4\u00e4ll\u00e4 auttamassa! Tuotteet Onko mahdollista saada neuvontaa oikean varaosan valitsemisessa? Neuvomme mielell\u00e4mme teit\u00e4 oikeiden paristojen, varaosien ja muiden tuotteiden valitsemisessa […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kuuloasi.fi\/en\/ukk\/\" \/>\n<meta property=\"og:site_name\" content=\"kuuloasi.fi\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T10:16:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kuuloasi.fi\\\/ukk\\\/\",\"url\":\"https:\\\/\\\/kuuloasi.fi\\\/ukk\\\/\",\"name\":\"UKK - kuuloasi.fi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kuuloasi.fi\\\/#website\"},\"datePublished\":\"2026-01-12T09:39:26+00:00\",\"dateModified\":\"2026-01-14T10:16:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kuuloasi.fi\\\/ukk\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kuuloasi.fi\\\/ukk\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kuuloasi.fi\\\/ukk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Etusivu\",\"item\":\"https:\\\/\\\/kuuloasi.fi\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"UKK\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kuuloasi.fi\\\/#website\",\"url\":\"https:\\\/\\\/kuuloasi.fi\\\/\",\"name\":\"kuuloasi.fi\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kuuloasi.fi\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UKK - kuuloasi.fi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kuuloasi.fi\/en\/ukk\/","og_locale":"en_GB","og_type":"article","og_title":"UKK - kuuloasi.fi","og_description":"UKK Tervetuloa Usein Kysytyt Kysymykset -sivullemme! T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t vastaukset yleisimpiin kysymyksiin, joita asiakkaamme esitt\u00e4v\u00e4t. Olemme koonneet t\u00e4rkeimm\u00e4t tiedot tilauksista, toimituksista, maksutavoista ja muista palveluistamme. Jos et l\u00f6yd\u00e4 etsim\u00e4\u00e4si vastausta, voit aina ottaa yhteytt\u00e4 asiakaspalveluumme. Olemme t\u00e4\u00e4ll\u00e4 auttamassa! Tuotteet Onko mahdollista saada neuvontaa oikean varaosan valitsemisessa? Neuvomme mielell\u00e4mme teit\u00e4 oikeiden paristojen, varaosien ja muiden tuotteiden valitsemisessa […]","og_url":"https:\/\/kuuloasi.fi\/en\/ukk\/","og_site_name":"kuuloasi.fi","article_modified_time":"2026-01-14T10:16:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kuuloasi.fi\/ukk\/","url":"https:\/\/kuuloasi.fi\/ukk\/","name":"UKK - kuuloasi.fi","isPartOf":{"@id":"https:\/\/kuuloasi.fi\/#website"},"datePublished":"2026-01-12T09:39:26+00:00","dateModified":"2026-01-14T10:16:45+00:00","breadcrumb":{"@id":"https:\/\/kuuloasi.fi\/ukk\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kuuloasi.fi\/ukk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kuuloasi.fi\/ukk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/kuuloasi.fi\/"},{"@type":"ListItem","position":2,"name":"UKK"}]},{"@type":"WebSite","@id":"https:\/\/kuuloasi.fi\/#website","url":"https:\/\/kuuloasi.fi\/","name":"hearing.co.uk","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kuuloasi.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/pages\/904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/comments?post=904"}],"version-history":[{"count":7,"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/pages\/904\/revisions"}],"predecessor-version":[{"id":1071,"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/pages\/904\/revisions\/1071"}],"wp:attachment":[{"href":"https:\/\/kuuloasi.fi\/en\/wp-json\/wp\/v2\/media?parent=904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}